- To return an item, please email customer service at Ike@titmoutdoorproducts.com to obtain a Return Merchandise Authorization (RMA) number.
- After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
TITM Outdoor Products, LLC
2380 Shasta Way Unit E SIMI Valley , CA 93065 United StatesPlease note, buyer will be responsible for all return shipping charges and any damages caused during the return shipment. We strongly recommend that you package the returned products the exact same way they were sent and use a trackable method to mail your return.
- All returns must be postmarked within thirty (30) days of the purchase date.
- All returned items must be in new and unused condition, with all original tags and labels attached.
- All returns will have a 15% restocking fee
- All return shipping costs will be at expense of the buyer
- Buyer will not be refunded the shipping cost of the original shipment to their requested address
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
FREE 3-5 DAY SHIPPING ON ALL ORDERS WITHIN THE U.S!!
FREE 3-5 DAY SHIPPING ON ALL ORDERS WITHIN THE U.S!!
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Return Process
- To return an item, please email customer service at Ike@titmoutdoorproducts.com to obtain a Return Merchandise Authorization (RMA) number.
- After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Please note, buyer will be responsible for all return shipping charges and any damages caused during the return shipment. We strongly recommend that you package the returned products the exact same way they were sent and use a trackable method to mail your return.
- All returns must be postmarked within thirty (30) days of the purchase date.
- All returned items must be in new and unused condition, with all original tags and labels attached.
- All returns will have a 15% restocking fee
- All return shipping costs will be at expense of the buyer
- Buyer will not be refunded the shipping cost of the original shipment to their requested address
-
REFUND PROCESS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
ExceptionsFor defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
-
Return Process
- To return an item, please email customer service at Ike@titmoutdoorproducts.com to obtain a Return Merchandise Authorization (RMA) number.
- After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Please note, buyer will be responsible for all return shipping charges and any damages caused during the return shipment. We strongly recommend that you package the returned products the exact same way they were sent and use a trackable method to mail your return.
- All returns must be postmarked within thirty (30) days of the purchase date.
- All returned items must be in new and unused condition, with all original tags and labels attached.
- All returns will have a 15% restocking fee
- All return shipping costs will be at expense of the buyer
- Buyer will not be refunded the shipping cost of the original shipment to their requested address
-
REFUND PROCESS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
ExceptionsFor defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.